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Document OverviewWarranty Spending in U.S. Manufacturing: 2006 Annual Report
Overview This Manufacturing Insights report provides the latest warranty spending data for 2005 and recommendations for manufacturers seeking to improve warranty performance as well as for IT vendors offering warranty solutions for manufacturers. "Since manufacturers started reporting warranty expenses in 2003, the magnitude of the problem, which amounts to $27 billion annually, has become very visible. Manufacturers can no longer attribute warranty expenses to the 'cost of doing business' and must address the problem at its roots, namely improving product quality and creating efficient and agile warranty-quality chains," says Joe Barkai, Product Life-Cycle Strategies program director at Manufacturing Insights.
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