Document Overview

Methods and Practices: Warranty Capabilities Maturity Model

Authors: Sheila Brennan, Joe Barkai
Document #MI227896
PublishedMay, 2011
Document TypeMethods and Practices
Number of Pages     32
Number of Figures     16

 

Overview

This IDC Manufacturing Insights report shows that manufacturing organizations need to take significant steps to elevate the significant financial and management burden of warranty operations. But according to Sheila Brennan, IDC Manufacturing Insights program manager, "They do not have a formal structured framework to conduct relevant assessment and implement a continuous improvement program. The Warranty Management Capability Maturity Model we developed can help companies begin an improvement journey and provide insight into what to measure, what to invest in, and how to organize, in order to improve their warranty operation."

IDC Manufacturing Insights Opinion | In This Study | Situation Overview | Method Specifics | Future Outlook | Essential Guidance | Learn More

 

Subscriptions Covered:

IDC Manufacturing Insights: Product Life-Cycle Strategies , IDC Manufacturing Insights: Smart Services and Aftermarket Strategies

Companies Covered:

Camstar Systems, Inc., Daimler AG, Energy Services Providers, Inc.

Regions Covered:

United States

Topics Covered:

Applications, Disaster recovery, Disk-based data protection, Sales operations, Software

Vertical Markets:

Consumer Packaged Goods and Retail, Discrete Manufacturing, High Tech, Electronics Manufacturing, Manufacturing, Manufacturing Product Lifecycle Strategies, Manufacturing Strategies


 

Related Links


 
Document Authors
  
 
Brennan, Sheila
Program Manager