Press Release

IDC Manufacturing Insights Releases Top 10 Predictions 2013 for Smart Services and Aftermarket Strategies

Companies use Service as a key strategic lever and harness the value of customer loyalty for sustainable revenue models

Framingham, MA – December 11, 2012 – Today, IDC Manufacturing Insights hosted a webinar “IDC Manufacturing Insights Predictions 2013: Smart Services and Aftermarket Strategies” highlighting the top 10 predictions for the year ahead. Featuring analysts Sheila Brennan and Joe Barkai, the session provided organizations with insight and perspective on long-term service industry trends, and discussed emerging methods and tools on the horizon. The Predictions Webinar series is designed to help company leaders capitalize on emerging market opportunities and plan for future growth. An audio replay of today's webinar will be available within 48 hours. To access the replay, please visit http://bit.ly/MI_Predictions2013_SmartServicesAftermarketStrategies.

The Top 10 Predictions are:

• Prediction 1 - Service Excellence Gets Better Seat at Corporate Strategy Table
• Prediction 2 - Companies Leverage Smart Technologies for Service Excellence
• Prediction 3 - Companies Recalibrate Maintenance Strategies
• Prediction 4 - Design for Serviceability Practices are Adopted
• Prediction 5 - Service Information Delivery Grows in Importance
• Prediction 6 - Stale Warranty Initiative Returns Diminish; Transformative Action Will be Needed
• Prediction 7 - OEM Service Organizations will Explore BPO Options
• Prediction 8 - Automotive Industry Accelerates Investments in Telematics for Service
• Prediction 9 - Opportunities will be Difficult to Realize in “Connected/Smart Vehicles”
  
  Prediction 10 - Companies Begin to Adopt a Holistic Approach to Service

"Looking ahead, successful companies will drive alignment between the service organization and IT to create a 'digital thread' that connects service to other enterprise functions for increased speed and accuracy of content delivery and decision making,” said Sheila Brennan, program manager, IDC Manufacturing Insights.“These companies will also define metrics that measure the improvement in service efficacy that this alignment delivers."



For additional information about these predictions or to arrange a one-on-one briefing, please contact Sarah Murray at 781-378-2674 or sarah@attunecommunications.com. Reports are available to qualified members of the media. For information on purchasing reports, contact insights@idc.com; reporters should email sarah@attunecommunications.com.

About IDC Predictions

A hallmark of IDC’s offering for three decades, the annual Top 10 Predictions reports provide IDC's outlook on the IT market, across industries, in the coming year. During the next 60 days, IDC will publish dozens of Top 10 Predictions documents for 2013. Please visit www.idc.com/predictions2013 for a complete listing.

About IDC Manufacturing Insights

IDC Manufacturing Insights assists manufacturing businesses and IT leaders, as well as the suppliers who serve them in making more effective technology decisions by providing accurate, timely, and insightful fact-based research and consulting services. Staffed by senior analysts with decades of industry experience, our global research analyzes and advises on business and technology issues facing asset intensive, brand oriented, technology oriented, and engineering oriented manufacturing industries. International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology market. IDC is a subsidiary of IDG, the world’s leading technology, media, research, and events company. For more information, please visit www.idc-mi.com, email info@idc-mi.com, or call 508-988-7900. Visit the IDC Manufacturing Insights Community at http://idc-insights-community.com/manufacturing.

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